Handling Requests from Competent Authorities

Ebitok provides necessary information solely to competent authorities upon receiving an official request that is legally valid and binding. A competent authority refers to any individual or organization to which the state, municipality, or a similar legal entity has delegated powers, duties, and functions for requesting information or conducting investigations.

The request must be made on legal grounds and in accordance with the Terms of Use.

Information requests must be made in English only and include a valid email address for us to send a response. A valid email address is the official email address associated with the respective competent authority.

Ebitok reserves the right to disregard any request that does not comply with the law.

Ebitok prefers to receive all types of requests via email at [email protected].

The request processing time takes a minimum of thirty (30) business days.

A competent authority request must include the following information:

1. Full details of the competent authority issuing the information request
2. Name and identification details of the person responsible for the investigation
3. Official email address, mailing address of the competent authority, and a contact phone number
4. A clear description of the types of information requested by the competent authority

To enable us to effectively process the request, we additionally request that the competent authority provide transaction details related to the request: wallet address, transaction hash, transaction amount, or any other relevant information held by the competent authority.

Disclaimer Denial of Liability

Ebitok makes every effort to collect and provide information to competent authorities in the most complete and extensive manner. However, Ebitok disclaims all responsibility and makes no warranties, including implied warranties, regarding the accuracy, adequacy, or completeness of the information provided in response. Please note that any inaccuracies in the information may occur and can be caused by various factors, including, but not limited to, human error, hardware and software imperfections.

Correspondence related to requests from competent authorities is confidential and classified, and it may only be used for the purposes of the request.